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FAQ's

Where are your products made?

We're Canadian and very proud of it.

We are a wholly Canadian company and we collaborate as much as possible with a Canadian manufacturer based in Montreal, Canada. 

We also source and use some products from the USA.

What does your company do to help the environment?

Just like you, we make every effort to reduce our carbon footprint.

How long will it take for my order to arrive?

Within Canada, orders usually take 2-13 business days. For example, a package sent Canada Post Expedited may take 5 days to get to Vancouver, BC, and another package sent by the same service will take 13 days to get to Iqaluit, Nunavut.

Within the USA, orders usually take 2-6 days to arrive once shipped.

Please note shipping time is independent from production time.

What is your Refund / Return policy?

*ALL SALES ARE FINAL*
*NO REFUNDS*
*NO EXCHANGES*
If there is a problem with the product you receive please contact us immediately at info@pinkskyco.com
Cases will be resolved on an individual basis.
If there is a manufacturer's defect with your order we will be happy to work with you to come to a solution.
Please Note: All items are handmade.
There may be slight variations between or even within an order.

Why do you have weird colour names?

We offer many colour choices. In keeping with our aviation theme, we've named them according to the phonetic alphabet: Alpha - Lima. 
When choosing a pillow, the colour represented in the photos is the colour you will receive. 
The colour option drop down menu is for the REVERSE / BACK SIDE of the pillow only. 
(White, Black, Printed Back For Reversible Pillows)